FREQUENT QUESTIONS

HOW DO YOU INFLATE THE BOUNCY CASTLE WHEN YOU HAVE DELIVERED IT? WILL I BE ABLE TO PUT IT DOWN?

OUR BOUNCY CASTLES ARE INFLATED USING ELECTRIC FAN BLOWERS. THEY ARE SIMPLY PLUGGED IN TO A SUITABLE SOCKET IN YOUR HOUSE OR OUT BUILDING.

WE SUPPLY LONG EXTENSION CABLES AND POWER BREAKERS WITH ALL BOUNCY CASTLES SO YOU DON’T NEED A SOCKET NEARBY.

TO DEFLATE THE BOUNCY CASTLE, SIMPLY UNPLUG THE FAN AND IT WILL SLOWLY COLLAPSE (MAKE SURE NOBODY IS USING THE BOUNCY CASTLE AT THE TIME!).

WHAT HAPPENS IF IT’S RAINING OR PARTICULARLY BAD WEATHER ON THE DAY OF THE BOOKING?

IF THE WEATHER IS BAD/RAINING THEN CALL US AND WE’LL DECIDE WHAT TO DO OR WE MAY CALL YOU TO SAY WHETHER WE WILL DELIVER OR NOT.

HOW MUCH SPACE DO I NEED FOR A BOUNCY CASTLE?

THE DIMENSIONS OF OUR INFLATABLES ARE SHOWN INDIVIDUALLY ON THE PRODUCT PAGE UNDER SIZE AND REQUIRED AREA. EACH INFLATABLE REQUIRES DIFFERENT SPACE REQUIREMENTS.

WHAT KIND OF ACCESS DO YOU NEED WHEN YOU DELIVER THE BOUNCY CASTLE?

THE BOUNCY CASTLES ARE WHEELED INTO POSITION USING A CART, SO WE WILL NEED A STANDARD SIZE PATH TO GET THE BOUNCY CASTLE IN TO YOUR GARDEN OR VENUE. IF YOU HAVE A LOT OF STEPS OR A TIGHT ENTRANCE WAY, PLEASE LET US KNOW SO THAT WE CAN ASSESS THE ACCESS.

SOME OF OUR INFLATABLES REQUIRE EXTRA ACCESS, PLEASE CHECK EACH INFLATABLE DESCRIPTION.

CAN THE BOUNCY CASTLES GO INDOORS?

YES THE BOUNCY CASTLES CAN GO INDOORS BUT YOU MUST CHECK THE HEIGHT OF THE CEILING BEFORE BOOKING. THE CEILING MUST BE HIGHER THAN THE HEIGHT OF THE CASTLE BOOKED. HEIGHTS OF ALL OUR CASTLES ARE ON OUR WEBSITE.

ARE YOU FULLY INSURED, IF A CHILD GETS INJURED WHO'S TO BLAME?

WE CARRY 5 MILLION POUNDS WORTH OF PUBLIC LIABILITY COVER, HOWEVER AS PER OUR TERMS AND CONDITIONS WE CANNOT BE HELD LIABLE FOR ANY INJURIES CAUSED WHILST THE CASTLE IS IN YOUR CARE.

YOU ARE THE SOLE PERSON RESPONSIBLE FOR THE BOUNCY CASTLE AND IT’S USE AND THEREFORE SHOULD ANYTHING HAPPEN, YOU ARE LIABLE TO A CLAIM AS THE HIRER. OUR PUBLIC LIABILITY COVERS US AGAINST SET UP FAULTS OR FAULTY EQUIPMENT ETC.

WHEN THE BOUNCY CASTLE IS DELIVERED, DO I HAVE TO SET IT UP MYSELF OR DO YOU DO IT?

THE DELIVERY PERSON WILL COMPLETELY SET UP THE BOUNCY CASTLE, GIVE YOU A DEMONSTRATION ON HOW TO USE IT SAFELY AND THEN LEAVE IT IN YOUR CONTROL. WHEN WE TURN UP TO COLLECT THE BOUNCY CASTLE, WE WILL ALSO DISMANTLE IT.

HOW MANY CHILDREN/ADULTS ARE ALLOWED ON THE BOUNCY CASTLE?

EACH BOUNCY CASTLE HAS DIFFERENT LIMITS. PLEASE NOTE CHILDREN’S BOUNCY CASTLES SHOULD NEVER BE USED BY HEAVIER ADULTS, REMEMBER THE HIRER IS RESPONSIBLE FOR ANY DAMAGE.

IS IT OK TO PUT A BOUNCY CASTLE ON MY LAWN, WILL IT CAUSE MUCH DAMAGE?

WE ACTUALLY PREFER TO PUT THE BOUNCY CASTLE ON A LAWN AREA. FOR SAFETY REASONS WE MUST HAMMER IN 6 SECURING PEGS TO HOLD THE BOUNCY CASTLE DOWN DURING USE.

THE BOUNCY CASTLE WILL HAVE A GROUND SHEET PLACED UNDER IT SO THE GRASS WILL NOT COME TO ANY HARM. THE HOLES LEFT OVER FROM THE SECURING PEGS WILL DISAPPEAR AFTER A FEW DAYS.

MY GARDEN SLOPES A BIT - WILL THAT BE OK?

YES. A SLIGHT SLOPE IS NOT A PROBLEM. TYPICALLY, WE WILL PLACE THE ENTRANCE OF THE UNIT AT THE TOP OF ANY SLOPE. IF THE SLOPE IS MORE THAN A LITTLE, WE MAY NOT BE ABLE TO SET UP IN THAT LOCATION.

YOUR INSTALLER MAY REQUEST AN ALTERNATE LOCATION SO PLEASE HAVE ONE IN MIND. THE SAFETY OF THE CHILDREN IS THE MOST IMPORTANT CONSIDERATION WHEN SELECTING A SETUP AREA.

HAVE A QUESTION?

If you have any questions about our inflatable products please get in touch 🙂